WHY RENT THROUGH US?
We can offer a professional and helpful service to help find the right home for you. Please find below some useful information that will guide you through the process of renting with us.
APPLICATION
Once settled on a particular property you wish to rent, we will ask you to complete a written application form. The planned commencement date shall also be determined.
ADMINISTRATION / AGENCY FEES
With effect from the 1 June 2019 in accordance with Government legislation all Tenant fees on new applications are abolished. Elsewhere ie post tenancy any charges made will only be made where the legislation permits ie for lost keys, alterations to your tenancy etc.
HOLDING DEPOSIT
In order to take the property off the market until the planned tenancy commencement date, a holding deposit equivalent to 1 weeks rent is required. The holding fee secures the Landlord against all reasonable costs incurred should you withdraw from the agreement or fail to take up the tenancy within the agreed timescales. This amount is offset against the balance of monies due upon completion of the Tenancy.
REFERENCING
As part of the application, we will endeavour (with your permission) to obtain written references to support the information you provide. This will usually mean contacting your employer, current or previous Landlord and someone to give you a character reference. We will also carry out a credit search, using an independent referencing company.
Should we decide a guarantor is required before a tenancy can be granted; the same process of referencing will apply to the guarantor.
COMPLAINTS
In the first instance your complaint should be addressed to the MD at Capitol Management, The Burrow, Bunkers Hill, Belvedere, Kent, DA17 6LH. We aim to handle all complaints swiftly and efficiently but if you remain unhappy with any outcome then the matter can be escalated by resolution to the PRS. ( The property Redress Scheme ) WWW.THEPRS.CO.UK to which we belong.
SELF EMPLOYED APPLICANTS
If you are self-employed, we will require a written reference from your bank and accountant. We will also require accounts, usually dating back 3 years.
STUDENT APPLICANTS
If you are a student who cannot prove a consistent and sufficient income, you will need a parent, relative or close friend to guarantee the rent and adherence to any other tenant obligation listed within the agreement.
TENANCY DEPOSIT SCHEME & CLIENT MONEY PROTECTION
At the start of every tenancy we collect a deposit normally equal to a minimum of one month’s rent. This is used in the event of breakage or damage caused.
In accordance with prevailing Housing Act law all security deposit monies received by Capitol Management are placed in trust with the Government backed Deposit Protection Scheme the DPS (www.depositprotection.com ) The purpose of this regulation is to ensure good practice and the safety of these monies. The secondary purpose is to try and keep disputes between landlords and tenants out of the courts by encouraging Alternative Dispute Resolution. All rents received by Capitol Management are paid over to the landlords account within 7 days of receipt. We hold full client money protection insurance. We are a member of Client Money Protection Scheme no. CMP002853.
WHAT HAPPENS IF THERE IS A DISPUTE AT THE END OF THE TENANCY?
In the event of a dispute, both parties will have 10 days to resolve the matter. If no resolution has been reached, they will be invited to make use of the Alternative Dispute Resolution process that is provided free with their chosen deposit scheme. Should the parties opt for Alternative Dispute Resolution they will be bound by its decision with no redress to the courts.
WHEN CAN I CHECK IN?
As soon as we receive satisfactory replies to our reference enquiries, we shall contact you to agree a time to move in on the planned commencement date.
We would advise that for the start of the tenancy, you arrange for Gas, Electric, Water, Telephone and Council Tax accounts to be transferred into your name. Please speak to one of our representatives who will instruct you further.
TENANTS INSURANCE
When renting a property it is very important to make sure you are covered by insurance for any damages that may occur. The landlords own insurance will not cover the tenant’s belongings. It will also exclude cover for if a tenant accidentally damages the Landlords property and therefore it could result in the loss of your deposit to cover the repairs.
Please speak to one our representatives for further details
RENT
Rents are paid in advance and by standing order unless otherwise agreed by the Landlord / Agent.
